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1. Why don't you accept dress or shoe returns or cancellations?

Since we special order your dress in the size and color you choose we cannot accept returns or cancellations because we would be overstocked with inventory.  Sizing charts are available on the site, so be sure that you have ordered the correct size, many dresses are easily altered by a local seamstress. If you need advice on alterations, please call us, we will be glad to help you. Remember, most gowns are made for girls that are 5'8", so most gowns will need some form of alteration. Short dresses vary on length. If you have any question, please call 1-800-753-4544 for more information.  Shoes are also special order items and as such can not be returned or cancelled.

3. Do you accept returns on sportswear?

We allow returns on sportswear, but the item must be received within 10 days of you receiving it. Please write on outside of box, 'sportswear return' and include your order number.  Your order number can be found on the confirmation email you receive after your order is placed. We do not accept returns on sportswear that is on clearance.  All sales are final when on clearance.

4. What is the best way to measure for a gown?

Be sure to keep the tape comfortably loose when measuring. For the bust: measure your bust over the fullest part of your chest, under your arms and across your back. For the waist: hold the measuring tape at the smallest part of your waistline usually where you naturally bend.  For the hips: measure your hips around the fullest part of your body, placing the tape about midway between your crotch and belly button.

6. When will my credit card be processed?

All credit card information is secured.  Your credit card will be charged when your order is placed. If an item is not available we will refund your account.

7. How will I know if my selection is available and how long will it take to receive my dress?

We have many dresses online that are in stock and will be shipped within 1 day. It is recommended to call the store at 800-753-4544 to see if the dress is available prior to placing order to see the exact date the dress will be shipped to you. Should the shipping date change, you will be notified.   We ship through United Parcel Service and they operate on a Monday through Friday schedule. Weekends are not inclulded in shipping days.

8. I used a debit card, why did the charge appear on my bank statement before the item was shipped?

The bank handling the credit card transactions freezes the funds of debit card users for 10 days. After 10 days if the card is not processed the funds are returned to the customer by the bank.

9. What is your "Low Price Guarantee!"?

We guarantee that our prices are the lowest on the web! If you do find one of our dresses available for purchase on another website for a lower price (including coupons) we will match it! Simply call us and tell us where to find the dress at a lower price when you place your order, we will verify the price and then we will match it. If you already purchased the dress from us contact us within five days  from the date of purchase. Let us know where you found it for less We will verify the price and then we will match it (we will issue store credit or refund the difference to the account used to pay for the dress).

Our Low Price Guarantee! applies to dresses available for purchase from another online store with secure online order processing at their regular price. If the dress on the site is marked as Sale, Clearance, Special, or other specially priced items, the guarantee does not apply. We do not honor errors on other sites. Items found on internet Auction sites are also invalid. Shipping charges applied by the competitor website will also be included when we verify the price (Other sites may discount dresses and make up the difference with excessive shipping and handling fees). To verify prices we must be able to find the dress, price, and shipping and handling fees on the website.

10. Why don't I see some pictures on your web site?

Our web site is enhanced for Internet Explorer 6x,  Netscape Navigator 7x, and Opera 6x or higher. Please be sure you have the latest version of your web browser installed on your computer to properly view the site.

For Internet Explorer - click here: download now (There is also a patch for this upgrade: here)
For Netscape Navigator - click here: download now
For Opera - click here: download now

If you are still experiencing problems with pictures, please contact support at support@idealclothing.net and include the following:
  - the page you were viewing
  - the time
  - your operating system (Win98, WinXP, MacOSX, etc.)
  - your web browser name and version (IE6, NN7, AOL, etc), and ...
  - the type of computer you are using ... Thank you!